Cadisdecor ("we", "our", "us") is a glass decor specialist coordinating design, production, and export services for wholesale and trade clients. This Privacy Policy explains how we collect, use, disclose, and protect personal data in connection with our international sourcing and logistics operations.
We process personal data in accordance with applicable data protection laws in each jurisdiction where we operate, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and equivalent legislation in other markets. Our core operations involve collaboration with production partners located in China and delivery to customers worldwide, which means your information may be handled in multiple jurisdictions.
When this policy references the RFQ (Request for Quote) cart or RFQ submissions, it refers to the online selection of items and project notes that clients provide so we can prepare pricing and logistics proposals. Personal data collected through that workflow is processed in line with this Privacy Policy.
1. Information We Collect
We collect personal data that is relevant to conducting our B2B glass decor business, including:
Business identity and contact details (name, job title, company, email, phone, and messaging handles)
Company registration data such as ABN, billing details, and delivery addresses
Order, quotation, and logistics information (product interests, purchase order numbers, Incoterms, packing instructions)
Financial and payment information including invoicing contacts, bank details for remittance, and credit references
Compliance documentation provided to us (KYC forms, sanctions screening declarations, certifications)
Communication history, notes from meetings or trade events, and marketing preferences
Website and digital interaction data collected through forms, cookies, analytics tools, and device information
We obtain personal data via:
Direct interactions when you request catalogues, quotations, or place orders
Calls, emails, messaging platforms, video conferences, and meetings at trade fairs
Our digital channels, including online forms, customer portals, and newsletter sign-ups
Supplier onboarding due diligence, logistics partners, and inspection agencies acting on your instructions
Publicly available sources such as corporate registries and professional directories
2. How We Use Your Information
We use personal data to:
Respond to enquiries, provide quotations, and share product catalogues or samples
Register new trade accounts, conduct due diligence, and manage customer relationships
Process purchase orders, coordinate manufacturing schedules, and manage quality control
Arrange international freight, export documentation, customs declarations, and delivery tracking
Process payments, reconcile invoices, and manage trade finance or credit arrangements
Provide customer service updates, after-sales support, and relevant marketing communications (with the ability to opt out)
Analyse demand, improve our product roadmap, and forecast inventory and production capacity
Comply with legal, tax, customs, and sanctions-screening obligations
Protect our legitimate business interests, including fraud prevention and dispute resolution
3. Information Disclosure
We share personal data with third parties when necessary for the purposes described above:
Production partners, sourcing agents, and quality-control specialists within our China-based supply network
Freight forwarders, warehousing partners, customs brokers, and last-mile carriers handling your shipments
Payment processors, banks, and trade finance providers facilitating transactions
Professional advisers, including legal, tax, compliance, and insurance consultants
Technology suppliers that provide our CRM, email, analytics, hosting, and collaboration platforms
Regulatory, customs, or public authorities when legally required to submit declarations or respond to lawful requests
Law enforcement or data protection authorities to investigate suspected fraud or enforce legal rights
We require service providers to implement appropriate confidentiality and data protection safeguards, and we do not sell or lease personal data for marketing purposes.
4. Data Security
We apply technical and organisational measures designed to keep personal data secure, including:
Role-based access controls, staff training, and confidentiality agreements
Encryption in transit, secure file-transfer protocols, and protected document storage
Vendor due diligence and contractual requirements for data processors in our supply chain
Regular assessments of systems resilience, incident response planning, and data minimisation practices
While we strive to protect your data, no transmission or storage system can be guaranteed as completely secure. We continue to review and enhance our safeguards in line with industry best practices.
5. Data Retention
We retain personal data for as long as it is needed to fulfil the purposes outlined in this policy:
Active business relationships and after-sales support
Contractual, tax, accounting, and customs compliance obligations (typically up to seven years or longer if required)
Establishing, exercising, or defending legal claims
When data is no longer required, we securely delete or anonymise it, unless legal retention obligations apply.
6. Your Rights
Subject to applicable law, you may request to:
Access the personal data we hold about you
Correct incomplete or inaccurate information
Delete personal data or request restrictions on our processing
Object to certain processing activities, including direct marketing
Receive a copy of your data in a structured, commonly used format (data portability)
Withdraw consent where processing relies on your consent
Lodge a complaint with a supervisory authority
To exercise these rights, or to ask questions about how we handle personal data, please contact us using the details below. We will respond in accordance with applicable legal timelines.
7. Cookies and Website Analytics
Our websites and digital tools use cookies and similar technologies to deliver core functionality, remember your preferences, analyse visits, and improve user experience.
You can manage cookies through your browser settings. Some features may not function optimally without certain cookies. We may also use aggregated analytics data to understand content performance and improve our marketing campaigns.
8. Third-Party Services
We rely on specialist providers to support our operations. This may include:
Manufacturing and quality-inspection partners that produce and certify glass decor collections
Logistics platforms for freight booking, shipment tracking, and customs documentation
Payment gateways and banking providers that process invoices and remittances
Customer relationship management (CRM), email marketing, and collaboration tools
Analytics and website performance services that help us optimise digital experiences
These providers act on our instructions and are bound by contractual obligations to safeguard personal data.
9. International Data Transfers
Because we serve customers in Europe while coordinating production and fulfilment in China, personal data may be transferred to countries outside of your home jurisdiction. We implement safeguards such as the EU Standard Contractual Clauses or other approved transfer mechanisms, and we assess partner security controls before sharing data.
By engaging with us, you acknowledge that your information may be processed in locations where privacy laws may differ from those in your jurisdiction, but we will continue to protect your data in line with this policy.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. When we make material updates, we will revise the "Last updated" date and, if appropriate, provide additional notice.
11. Contact Us
For privacy enquiries, requests, or complaints, please contact our privacy team:
Cadisdecor Limited
Privacy Officer
contact@cadisdecor.com
+86-25-51199161
Room. 1129, Building E, Himalayas Center, 8 Mingcheng Avenue, Nanjing, 210012 Jiangsu, China
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority or relevant regulatory body in your home jurisdiction.
